Two factor authentication is an added layer of security for your Range account, and is a feature you can enable with your mobile device. With two factor authentication enabled, an attacker who only knows your password would not be able to access your account. Additionally, authenticated sessions with Range are terminated when you log out or after a short period of inactivity.
Range adheres to financial industry best practices and continually reviews and updates our security policies to ensure your data is protected. We have policies in place around data security, access control, physical security, network security, and more. We are engaging with industry security experts to review and audit our systems to ensure we exceed industry compliance standards.
Range employs a team of CERTIFIED FINANCIAL PLANNER™ professionals. Our CFPs meet rigorous education, training and ethical standards. They are completely objective, committed to serving our members’ best interests, and maintain the highest levels of confidentiality at all times. Our financial planners are bound by the fiduciary standard, meaning they’re held to a specific ethical standard when it comes to advising members. A fiduciary advisor must give advice and recommendations that are in the best interests of our members at all times. If this standard is violated, our advisors could face punitive damages including jail time.
Your data is encrypted with Advanced Encryption Standard (AES) 256-bit encryption protocol. Encryption keeps your data private and safe.
Our databases and file storage servers, including all automated backups, are encrypted. At rest encryption prevents unauthorized data retrieval. At rest encryption prevents unauthorized data retrieval.
Range does not store nor has access to any of your login credentials. We integrate with industry leading partners like Plaid, MX and Yodlee for account aggregation to communicate with financial institutions. Our partners provide read only access to Range, meaning we are unable to transact or make changes to your accounts.
Range employees cannot see your data. Your data is encrypted which means it is incomprehensible without being decrypted. We have strict processes in place around decryption and data access requiring Range executive team approval and user permission.
We believe strongly in making your money work smarter, together. Which is why everything is shared by default across your household (accounts, questions, goals, etc). Our plan is to introduce some visibility controls in future versions.
Yes, you can remove any and all of your Range connections to your financial institutions at any time. Once an account is disconnected, all of your data for that account is also deleted.
Yes, deleting your Range account will remove all of your connected and manually added accounts from Range completely. If you were to open a new account with Range in the future, you would have to reconnect and add data as if your prior account never existed.
Security is a top priority for Range. If you suspect a security issue please send a report to firstname.lastname@example.org.